FAQ

Recruiting

• Are you hiring?
• Do you only hire students?

Warranties

• Do you guarantee my vehicle will pass the inspection?
• What kind of warranties do you give on your repairs?

Business Hours & Contact

• Can I get the phone number to one of your Orange Tents?
• What are your operating hours?
• What is your phone number?

Auto-renewal

• Why does the Plan automatically renew?
• How can I cancel the automatic renewal of my Repair Plan?
• How does auto-renewal work and when do you notify me?
• How will I know when my Repair Plan is about to renew?

Troubleshoot

• My previously fixed chip has spread out. What should I do?
• I see an unexpected or duplicate charge. How do I fix it?
• There’s residue/haze after repair. How do I clean it?
• What’s the refund timeline?

Add-ons

• Are add-ons (Glass Treatment, washer fluid) required?
• How often should I apply Glass Treatments?
• What is a Glass Treatment?

Mobile Repair

• Do you do mobile repairs? Can you come to my house?
• Off-season and mobile repairs

Replacement

• Can I get a replacement if my windshield is beyond repair?
• Can you replace my windshield?
• Why should I repair my windshield instead of replacing?

Pricing & Payment

• How much does a chip repair cost?
• Did your Site Operator take a picture of my credit card?
• Do I need to provide a technician with a copy of a receipt?
• How much does a crack repair cost?
• How much does the Repair Plan cost?
• What payment methods do you accept?

Location

• Which locations near me will be open today?
• Google said the tent was open, but it wasn’t. Where’s the most accurate status?
• I purchased a plan in Alberta, but I got a chip while in Saskatchewan. Can I get it fixed there?
• Is DECO a seasonal business?
• Will you work if it rains or snows?
• Winter locations

Operation

• Do I need an appointment to fix my windshield?
• Do you repair cracks?
• How do you repair chips?
• How long does it take to fix the chip on my windshield?
• What is a rock chip?
• What is considered a crack?

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Repair Plan

• Can I add an additional vehicle to my Plan?
• Can I downgrade my Plan to Basic?
• Can I have more than one vehicle under the Repair Plan?
• Can I transfer my Repair Plan onto another vehicle?
• Can I transfer my Repair Plan onto someone else?
• Can I upgrade my plan to Premium?

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